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United Airlines Offering Easy Change of Plans

14th March 2020 - 9:30am

United Airlines advise that if scheduled to travel between 10 March and 30 April 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you are travelling.


The dynamic nature of this outbreak requires United Airlines to be nimble and flexible in how they respond, provide service and protect United Airlines customers and employees. Here are some of the ways they are taking action.


Change fee waiver

Travel scheduled between March 10 – April 30, 2020 can be changed without incurring a fee, regardless of when the ticket was purchased or where you're travelling. This is in addition to United’s previous waiver, which waives all change fees – domestic and international – for tickets purchased 3 - 31 March 2020.



Aircraft cleaning

All aircraft are cleaned at a variety of touchpoints throughout the day and includes a thorough wipe-down of all hard surfaces touched by customers and employees — including lavatories, galleys, tray tables, window shades and armrests. United uses an effective, high-grade disinfectant and multi-purpose cleaner.


When advised by the CDC of someone who has travelled onboard and who is potentially exhibiting coronavirus symptoms, that aircraft is taken out of service and sent through a full decontamination process. United aircraft are equipped with state-of-the-art circulation systems, similar to those found in hospitals, which use a high-efficiency (HEPA) filter to circulate the air and removes up to 99.7% of airborne particles. Soon, United will start using an electrostatic fogger to disinfect the air and surfaces within the cabin on all international arrivals into United’s U.S. Hubs, Honolulu and Guam.


In flight, a number of measures have been implemented to limit person-to-person contamination and the airline has added supplies for United’s crews on segments flown to Alert Level 2 zones (per the CDC) and upward: gloves, masks, alcohol-based hand sanitizer, Sani-Com wipes, foaming hand soap, and disinfectant wipes as supply becomes available.


In airports, United Airlines is providing hand sanitizer at lounges and gates and ensuring regular disinfection of common surfaces inside United’s airport terminals.


What you can do: Wash your hands often – and thoroughly - with soap and water for at least 20 seconds. Alcohol-based hand sanitizer with at least 60% alcohol content is a good secondary option. Cover your nose and mouth when coughing or sneezing. Avoid touching your nose, mouth and eyes with unwashed hands. Use gloves and masks as needed. Get a flu shot if you haven't already. If you're sick – stay home.

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