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Travelport launches free COVID-19 Smartpoint Plugin

18th July 2020 - 10:30am

Travelport airline updates

Travelport airline updates


Travelport launches free COVID-19 Smartpoint plugin that provides travel agencies with the latest information on government restrictions, lockdowns and safety measures across the globe all within the agent workflow. It is free-of-charge to all Travelport customers using Travelport Smartpoint 8.2 or above, and can be downloaded directly from Travelport Marketplace.


It provides detailed information on topics including: lockdown rules, entry requirements and quarantine measures for travellers. Country-level information can be displayed, allowing agents to advise their customers easily and instantly.


Kyle Moore (Global Head Customer Strategy & Marketing Travelport) said: “The travel ecosystem today is probably the most complex it has ever been, with government, airline, and hotel policies in every country constantly-changing. We’re making sure our agent partners no longer need to constantly leave their workflow to search for accurate and up-to-date information – greatly improving their efficiency in servicing their traveller customers”.


The information is provided by global travel safety intelligence provider, Safeture, and is updated “Working with the Travelport COVID-19 Smartpoint Plugin will… advise our customers with up-to-date destination information regarding this pandemic straight from the Smartpoint desktop. Travelport has turned this around quickly. It is great to know they are listening to the needs of the industry and are prepared to supply new leading-edge tools that can help aid recovery,” said Colin Boddy (Group Commercial Director Meon Valley Travel Group).


“With the Travelport COVID-19 Smartpoint Plugin, we can provide reliable information to clients on the destinations they’re planning to travel to or through, without leaving the workflow. In this way, we’re able to continue providing a top-class service to clients who can confidently make travel choices and book flights,” commented Scott Pawley (Managing Director Global Travel Management).


The plugin is the latest Travelport initiative to arm travel agents with safety information to support a safe, healthy, and responsible return to travel. In recent months, Travelport has: Created the travel technology industry’s first COVID-19 Resource Hub; compiling information such travel supplier policy trackers, relevant news, and guides. To-date, they have registered more than 80,000 visits to the hub. Contributed to the formation of various WTTC protocols aimed at supporting a strong industry recovery. Helped airlines to use the Travelport Rich Content and Branding merchandising solution to communicate safety information to travel agents. Worked with hotel groups to utilize descriptive space on the GDS screens to communicate safety information.


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