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COVID-19 Trade Update Page

Tough Times but Let’s Come Out on Top - Topflight Updates

20th March 2020 - 4:40pm

Shauna Kelly (Topflight)

Shauna Kelly (Topflight)


Topflight, like all of you within the Irish travel industry, have been working hard to help clients through this unprecedented period of disruption. The team have summarised below key information in regards to cancelled bookings, what measures Topflight is taking to provide flexibility for your clients who have booked/considering booking and their summer 2021 programme which goes live Monday, 23 March.


Ski 2019 / 20 - For ski holidays recently cancelled, the Commission for Aviation Regulation, Civil Aviation Authority, the Irish Government and their counterparts across Europe are considering mechanisms to compensate clients while protecting travel agents, tour operators and travel industry jobs. Topflight are monitoring this very closely and will be in touch as soon as there are updates, indicatively expected next week. All at Topflight appreciate the current uncertainty will be distressing for some clients but they should take comfort that, by booking with a licenced, bonded company, their funds are protected.

 Ski 2020 / 21 - Currently on sale with strong early demand. Our normal booking conditions apply.


Summer 2020

All holidays due to travel to Italy before the current travel restrictions end on 3rd April have been cancelled and clients will be compensated in line with Ski 2020 outlined above. Similarly for any holidays currently scheduled to operate but which are subsequently cancelled due to travel restrictions.


For your clients who cancelled a summer 2020 holiday since the outbreak of Coronavirus in Europe on 22 Feb 2020, and have already booked or are considering booking future dates in Summer 2020, we’ve introduced measures to provide some flexibility.


Topflight Charter & Tailormade Holidays

Balance due date is now 6 weeks before date of travel (reduced from 12 weeks). Clients wishing to cancel for any reason before the balance due date have the choice of: Transfer their deposit to a later date in summer 2020, transfer their deposit to a holiday for summer 2021 or loss of deposit. For clients transferring to a later date in summer 2020 or 2021, no amendment fees will apply. If the new holiday has a higher cost, your client will need to pay the difference. For cancellation within 6 weeks of travel, normal cancellation conditions apply


Topflight Cruise Holidays

For flights, hotels or transfer elements of the holiday, our flexible cancellation and payment terms will apply. Given the variety of conditions applied by the cruise companies, the cruise element of the holiday will be dealt with on a case-by-case basis (in some cases refund may be possible, in others a voucher for future travel will apply for cancellations between 12-6 weeks before travel).


Summer 2021

Goes on sale next Monday 23 March. Normal booking conditions apply including for any bookings transferred from summer 2020. The team really appreciates the continued support of the Irish travel trade and will continue to do what they can to support you through these challenging times.


Please note that due to a higher volume of calls, their phone lines are extremely busy during this period.

“It's not easy out there but we will get through this and become stronger for it,” from Tony, Shauna, Maurice & the Topflight Team.

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Shauna Kelly (Topflight)
The Topflight Team

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