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Royal Caribbean Group extends Cruise with Confidence & Reinvents Safety Drill

31st July 2020 - 4:30pm

Michelle Ryan and Jennifer Callister (Royal Caribbean)

Michelle Ryan and Jennifer Callister (Royal Caribbean)

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Royal Caribbean Group is extending its “Cruise with Confidence” cancellation policy to sailings through April 2022. For new and existing bookings created by 30 Sept 2020, cancel up to 48 hours prior to sailing and receive a full credit of the cruise fare for a future cruise through April 2022. The cruise company will continue to offer their ‘Best Price Guarante’ and ‘Lift and Shift’.

 

‘Best Price Guarantee’: change the price and promotional offer on a reservation up to 48 hours before a cruise. ‘Lift and Shift’: to move holiday plans to next year. Eligible up to 30 Sept 2020, guests can protect their original cruise fare and promotional offering by shifting to a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year. ‘Cruise with Confidence’ applies to existing cruise bookings and those made by 30 Sept 2020.

 

The policy applies to all cruises with sailing dates on or before April 2022 and across the company’s global brands: Royal Caribbean International, Celebrity Cruises and Azamara. For individual brand policy details, including information on Silversea’s policy, please visit the cruise lines’ websites:

Azamara

Celebrity

Royal Caribbean

In other company news, Royal Caribbean Group is replacing and redeveloping the safety drill – with Muster 2.0™, an entirely new approach to delivering safety information to guests. The innovative program, the first of its kind, reimagines a process originally designed for large groups of people into a faster, more personal approach that encourages higher levels of safety.

 

With Muster 2.0, the key elements of the safety drill – including reviewing what to expect and where to go in case of an emergency, and instructions on how to properly use a life jacket – will be accessible to guests on an individual basis instead of a group approach that has been followed historically. New technology, eMuster™, will be used to help provide the information to guests via their mobile devices and interactive stateroom TVs. Holidaymakers will be able to review the information at their own time prior to setting sail, eliminating the need for the traditional large group assemblies. The new approach also enables everyone on board to maintain better spacing as guests move about the ship, and it allows guests to enjoy more of their holiday with no interruption.

 

After reviewing safety information individually, guests will complete the drill by visiting their assigned assembly station, where a crew member will verify that all steps have been completed and answer questions. Each of the steps will need to be completed prior to the ship’s departure, as required by international maritime law.

 

“The health and safety of our guests and crew are our number one priority, and the development of this new muster process is an elegant solution to an outdated, unpopular process,” said Richard Fain (Chairman & CEO Royal Caribbean Group). “The fact that this will also save guests time and allow the ship to operate without pause means that we can increase health, safety and guest satisfaction simultaneously. Muster 2.0 represents a natural extension of our mission to improve our guests’ holiday experiences by removing points of friction,” said Jay Schneider, Royal Caribbean Group’s senior VP of digital. “In this instance, what’s most convenient for our guests is also the safest option in light of needing to reimagine social spaces in the wake of COVID-19”.

 

This marks the first dramatic change to the safety drill process in a decade since Royal Caribbean’s Oasis of the Seas moved the life jackets from guest staterooms to the muster stations, which improved the evacuation process and has been widely followed throughout the industry. More than a year in the making, Muster 2.0 is also an initiative that will be part of the comprehensive set of protocols and procedures Royal Caribbean Group is developing along with the Healthy Sail Panel that was recently assembled in collaboration with Norwegian Cruise Line Holdings Ltd.

 

Muster 2.0 was first tested on Royal Caribbean’s Symphony of the Seas in January 2020. Guests who took part in the mock process indicated a strong preference for the new approach and also reported better comprehension and retention of the safety information.


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Michelle Ryan and Jennifer Callister (Royal Caribbean)
Jo Rzymowska and Lisa Lutoff-Perlo (Celebrity Cruises)
RCI group is replacing and redeveloping the safety drill with Muster 2.0™
Celebrity Cruises safety drill with Muster 2.0™

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