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Princess Cruises extends ‘Ask Isaac’ agent webchat hours

30th January 2021 - 12:00pm

Princess Cruises extends ‘Ask Isaac’ agent webchat hours

Princess Cruises extends ‘Ask Isaac’ agent webchat hours


The opening hours for Princess Cruises’ agent webchat ‘Ask Isaac’ are to be extended, the line announced this week.


Due to an increase in demand from travel agents, the line has extended the online agent webchat hours to 9am – 5pm Monday to Saturday and 10am – 4pm on Sunday.


Named ‘Ask Isaac’ after the bartender in ‘The Love Boat’ TV series, the tool has been used by agents for over five years and now accounts for a quarter of all agent enquiries, an increase of over 50 per cent year-on-year.


“Princess Cruises is dedicated to supporting the trade and it has never been more important to be able to provide immediate support and information to our travel agents partner”, Tony Roberts (Vice President Princess Cruises UK & Europe) said, “Extending the Ask Isaac’s hours means we are able to allocate even more resource, time and support to the growing number of agents who are benefiting from the live webchat service”.


Ask Isaac is available via the company’s online agent portal

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