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Princess Cruises Cancels Cruises but Protects Commission for Agents

16th May 2020 - 9:30am

Rebecca Kelly and Matt Lebbern (Princess Cruises)

Rebecca Kelly and Matt Lebbern (Princess Cruises)


Due to reduced flights, the closure of cruise ports and other factors impacting travel, Princess Cruises has taken the difficult decision to cancel select cruises through the end of the 2020 summer season.


Princess will protect travel agent commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line’s business and success.


The cancelled cruises include the following cruises and associated cruise tours:

  • All remaining Alaska cruises on Emerald and Ruby Princess ships
  • All remaining Europe & Transatlantic cruises on Enchanted, Regal, Sky, Crown & Island Princess ships
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean & Sky Princesses
  • Summer to autumn cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Autumn cruises sailing to Hawaii and French Polynesia on Pacific Princess through November


Guests booked on the cancelled voyages, who have paid Princess in full, receive a Future Cruise Credit (FCC) equivalent to 125% of the cruise fare.


For guests who have not paid in full, Princess will double the deposit, providing a refundable FCC for the deposit plus a matching bonus FCC for any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare of the currently booked cruise and will have a minimum value of €100 pp.


To receive the above FCC no action is required. Alternatively, request a full refund by June 15, 2020 HERE otherwise, automatically receive the refundable FCC.


The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online HERE


Jan Swartz (President Princess Cruises) said: “As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise holidays for our loyal guests. Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners and the communities we visit”.

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