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COVID-19 Trade Update Page

British Airways - Book with Confidence

13th March 2020 - 1:45pm

The entire British Airways (BA) team is here to support you and wants to highlight the ongoing actions to offer as much flexibility as possible. Enhanced and extended ‘Book with Confidence’ commercial policy which waives change fees for all new bookings from 3 March and has been extended up to and including 31 March. The waiver is available on all BA marketed fares, in all countries, on all routes, for all future travel dates and is valid up to the day of travel.


BA can also confirm that route changes are allowed under this policy, giving you additional flexibility should you wish to change your bookings to a different destination.


BA has also extended this policy to allow cancellation of an upcoming flight without incurring any change fees and receive a voucher to use against a future British Airways flight across the airline’s network. The original ticket will be kept available for use thus giving the ability to use this as a voucher. It must be redeemed for travel within 12 months from the date of the first flight in the original booking.


If BA has cancelled a flight, they are offering customers rebooking options or a full refund.


In addition to this policy, BA has flexible rebooking policies in place for customers travelling to Hong Kong and cities across Italy who want to delay their travel to a later date.


BA wish to thank you for your ongoing support and partnership.

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