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American Airlines Provides Greater Flexibility

13th March 2020 - 1:15pm

AA has made its fee change waiver more generous to provide greater flexibility to customers. They continue to uphold the highest safety and aircraft cleanliness standards in the industry and are taking additional steps to increase safety and peace of mind.

 

Waiving change fees

American has extended its offer to waive change fees for travel purchased through 31 March - see aa.com/travelalerts. Any ticket purchased from 5 to 31 March, 2020 at 11:59 p.m. CT will not incur change fees prior to travel. This is available for any of American’s non-refundable published fares.

 

Upholding world-class safety and sanitation standards

AA has a strong, structured cleaning regimen and their aircraft are cleaned each day with an EPA-approved disinfectant. All aircraft undergo a deep cleaning procedure on a regularly scheduled basis. AA is enhancing cleaning procedures and includes a more thorough cleaning of all hard surfaces, including tray tables and armrests. Most of AA’s aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters that provide a complete air change once every 2-4 minutes, better than most other forms of transportation and office buildings’ and similar to the standard for hospitals.

 

On key international flights, mid-cabin bar service will be adjusted and self-serve snack and fruit baskets will be removed. Flight attendants will provide food and beverage items upon request.

 

In guidance with health officials, AA urges customers not to travel when sick with an acute respiratory illness. AA also encourages customers to travel with hand sanitizer. To learn more about protecting yourself, visit cdc.gov/coronavirus.

 

AA’s newsroom remains the best place to receive updates on the evolving situation and its potential impacts. Please read more about these latest initiatives at http://news.aa.com


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