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Air Canada’s Maple Leaf Lounges Reopening & Famed Chef, Jérôme Ferrer Partnership

31st July 2020 - 2:30pm

Blaithin O'Donnell (Air Canada)

Blaithin O'Donnell (Air Canada)


Air Canada’s Maple Leaf Lounges feature new biosafety protocols with the lounge at Toronto Pearson (D gates) open since July 24 and those in domestic departures at airports in Montreal and Vancouver set to re-open in the coming weeks.


"The Maple Leaf Lounge experience has been completely re-thought with a range of industry-leading biosafety measures in place.... We are introducing electrostatic spraying in our Lounges as part of our significantly enhanced cleaning procedures... launching new touchless processes, such as the ability to order pre-packaged food directly to your seat from your smartphone. When the Air Canada Café reopens later this year, customers will also benefit from touchless self-entry, a process which we are looking to implement at other lounges," said Andrew Yiu (VP Product (Air Canada).


Air Canada's Maple Leaf Lounge experience incorporates several multi-layered biosafety measures to enhance health and safety: mandatory face coverings, plexiglass partitions at welcome desks, pre-packaged food, a modified assisted beverage service and enhanced cleaning measures include using electrostatic units and medical-grade disinfectants. The lounges will have several touchless features, including reading materials in digital format on PressReader. Air Canada is continuing to evaluate and assess additional touchless and new biosafety initiatives to further safe and secure travel experiences.


Beyond the Maple Leaf Lounges, the onboard offering has been enhanced as Air Canada announced a new partnership with prestigious Montreal-based Chef Jérôme Ferrer, who will design meals for the airline's Premium Economy and Economy Classes on all flights departing Canada for Europe and Asia, as well as Australia and South America once these flights resume. Chef Ferrer will join celebrated Canadian Chefs David Hawksworth, Antonio Park and Vikram Vij, whose meals will be offered once more on Air Canada flights beginning later this month as the airline begins to restore its award-winning onboard service program. See video.


As one of its initial responses to COVID-19, Air Canada in March suspended most of its onboard service. From late July, Air Canada resumes an enhanced meal service by its panel of celebrated Canadian chefs in Signature Class. For the first time, chef-designed meals by Chef Park will also be introduced in Business Class – North America. Other panel chefs include Chef David Hawksworth, Chef Antonio Park, Chef Jerome Ferrer, Chef Vikram Vij.


Limited inflight food options in Economy Class on North American flights more than two hours will be re-introduced on a pre-order basis. Meals will be in a custom paper box per current service protocols streamlining interactions. Air Canada is working to ensure the most environmentally friendly packaging is used whenever possible. Customers will also be offered an expanded selection of drinks adapted by cabin and route. Menu details for all cabins and flights are at and via the Air Canada App early August.


Chef Jérôme Ferrer, an accomplished executive chef, is a member of the Académie Culinaire de France and holds the title of Maître Cuisinier de France. He is the culinary mastermind behind acclaimed restaurant Jérôme Ferrer par Europea, one of Montreal's iconic and finest restaurants and only one of two Les Grandes Tables du Monde listed restaurants in the city. His avant-garde approach to fine cuisine, with its distinctive flair and playful spirit, has attracted celebrity diners from the four corners of the world.

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Blaithin O'Donnell (Air Canada)
Air Canada’s Partnership with Famed Chef, Jérôme Ferrer

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