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COVID-19 Trade Update Page

Accident and General Update

30th October 2020 - 3:30pm

Craig Donnelly (Accident and General)

Craig Donnelly (Accident and General)


Craig Donnelly (A&G) trade update.

Just a quick update to let you know that our office, phone lines and emails will remain open without interruption during this new lockdown and we will continue to support the travel trade throughout.


With immediate effect, we have extended the transfer window for policies with original travel dates between March – end of December (inclusive) for up to 12 months from the original travel date for policies issued. Please continue to use the same procedure as previously advised.


I am still carrying out webinars, either in groups or individuals and can be specific to Cmovid or otherwise. If you want to have a chat with me, just let me know and we will arrange a Zoom, Teams, Whatsapp or even an old-fashioned phone call.


I am aware that there have been some instances of delays in the processing of claims and claim related correspondence by the claims handlers. I have been advised that additional claims resources have been made available and are working hard to reduce the timescales.


We are continuing to lobby the government and underwriters for clarity surrounding the traffic light system once it becomes fully operational and are working hard to find a solution for non-green list countries. As such, we are hopeful that we will be able to provide insurance for Green, Amber and Red list countries once the system is adopted. As soon as I know more, I will of course let you know straight away.


Therefore in summary:-

• Stay Safe during Lockdown.

• Policies can be extended for original travel within all of '20 into '21.

• We are hopeful to have a solution for non-green list countries soon.

• Extra resources have been allocated to deal with A&G claims.

• Please complete the questionnaire when it is sent out.

• Try and find a small thing to smile about each day.

• Webinars or calls available - just let me know....


All the very best from myself and everyone in A&G - we are sending you all very best thoughts and wishes. TRAVEL TRADE TOGETHER

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