Travelbiz E-Zine
1
December
2023

Air Canada Customers Can Now Track their Baggage and Mobility Aids while Travelling in Canada

#Traveltradetogether

Air Canada today introduced a new feature to the Air Canada mobile app to enable customers traveling within Canada to track the progress of their baggage and mobility aid in real time at key points as it moves with them throughout their journey. The new tracking feature is designed to provide travellers with added confidence and improve the overall customer experience through greater convenience.

“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience,” said Tom Stevens, Vice President, Customer Experience and Operations Strategy at Air Canada.

Using the Air Canada mobile app, customers can now track their baggage and mobility aid as it travels with them on domestic flights, based on the same tag scanning information that Air Canada employees use at each stage to handle these items. Initially available to customers travelling within Canada during final development, the tracking feature will be expanded to the airline’s U.S. flights next year and, over time, select international destinations.

  • Air Canada mobile app users will be able to track the progress of their checked items at key points from check-in, through the airport handling processes, on to the aircraft and through connections and arrival, providing reassurance every step of the way.
  • For customers required to check mobility aids, they will be able to track the movement of their aid, including to confirm, under Air Canada’s enhanced accessibility protocols, that it is securely loaded before the aircraft departs.
  • The tracker’s “What’s Next” feature tells customers the next step for their belongings, including information on where they need to pick up their bag, such as an airport baggage carousel number, either at a transfer point or the end of their journey.

In those rare instances when baggage is delayed, in addition to existing text or email notifications, the app has the functionality to advise customers of delayed items and enable them to easily file a delayed baggage report from their smart phone and arrange delivery, which saves time waiting at the carousel or at a baggage assistance counter. Customers will receive a confirmation that the report is received with a file number and a link to follow-up on any updates.

The tracking feature is integrated into the Air Canada mobile app, which is the best way for customers to manage their travel. In addition to allowing customers to book travel and check-in, the app provides self-service capabilities, up-to-the-minute notifications on flight status and gate changes, airport maps, and other useful information. Customers can download the Air Canada mobile app at no cost from Apple’s App Store or Google Play.

Subscribe to our E-Zine

    More

    from latest edition

    Jamaica- A Sparkling Gem
    22nd February 2024

    Jamaica- A Sparkling Gem

    Travelbiz brings you more to see and do in Jamaica. Our trade partner overview is for you to copy and share with your customers and colleagues. Discover Jamaica with Travelbiz today.

    Read more
    Cleveland: From curtain call to last call at Playhouse Square
    22nd February 2024

    Cleveland: From curtain call to last call at Playhouse Square

    Who needs Broadway when you have Playhouse Square?
    In fact, the storied and world-renowned theatre district is so much part of the fabric of the American stage that Broadway comes to Cleve...

    Read more
    It’s T3 in Shannon as The Taste of America roadshow arrives in Limerick.
    22nd February 2024

    It’s T3 in Shannon as The Taste of America roadshow arrives in Limerick.

    Next arrival point is Cork today in the Imperial Hotel. Sponsored by Shannon Airport and Brand USA, Taste of America trade partners arrived in Limerick

    Read more
    Norway – A Northern Star. It’s Never Been Closer!
    22nd February 2024

    Norway – A Northern Star. It’s Never Been Closer!

    Jacinta from Travelbiz was delighted to attend a presentation from Wideroe Airlines and various visitors from Norway on February 21st.

    Read more
    oneworld’s first European lounge in Dutch capital promises to excite customers
    22nd February 2024

    oneworld’s first European lounge in Dutch capital promises to excite customers

    The oneworld® alliance has launched its first fully branded European lounge in Amsterdam, providing a sophisticated new space for travellers to unwind and rejuvenate before embarking on their jo...

    Read more
    MSC Cruises to offer sailings from the Sun-Baked Spanish Canary Island with brand- new itinerary for Winter 2024-25
    21st February 2024

    MSC Cruises to offer sailings from the Sun-Baked Spanish Canary Island with brand- new itinerary for Winter 2024-25

    Cruises today announced it will base a ship in the Canary Islands for the winter 2024-25 winter season and sales are now open. 

    Read more