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Update to Air Canada’s Change Fee Waiver Policy

13th March 2020 - 11:45am

Air Canada has updated its previously issued change fee waiver policy and has created a new change fee waiver policy for existing bookings, giving more flexibility to plan travel. As these two new policies are more accommodating for most customers, all previously issued goodwill policies have been cancelled. If you are contacted by a customer wishing to adjust their travel plans.

 

UPDATE: Change fee waiver for future bookings

For tickets purchased between 4 - 31 March 2020, make a one-time change to a flight without incurring a change fee up to 24 hours before departure. Cancel a flight and apply any unused value of the ticket toward the purchase of a new ticket provided the cancellation is up to 24 hours before departure. Any fare difference will apply, any residual value from a lower fare will be lost and all travel must be completed by 31 Dec 2020.

 

The one-time change fee waiver applies to 014 ticket stock / All fare types, including Groups, published fares and tickets with tour codes / All points-of-sale. Any refunds remain as per fare rules.

 

Also, Air Canada has set the change fee at $0, whereby the change fee is automatically waived. If the fee is not automatically waived for a qualifying ticket, please use ticket endorsement code CHNGFEE20.

 

NEW: Change fee waiver for existing bookings

For tickets purchased before March 4, 2020 for travel before 30 April 2020, make a one-time change to a flight without a change fee up to 24 hours before departure. Cancel a flight and apply any unused value of the ticket toward the purchase of a new ticket provided the cancellation is made up to 24 hours before departure. Any fare difference will apply, any residual value from a lower fare will be lost, and all travel must be completed by 31 Dec 2020.

 

The one-time change fee waiver applies to 014 ticket stock / All fare types, including Groups, published fares and tickets with tour codes / All points-of-sale. Applies for original travel up to April 30, 2020. Any refunds remain as per fare rules.

 

Policy is filed as per fare rules, for exceptions, please use ticket endorsement code CHNGFEEEXTG20.

 

The one-time change fee waiver also applies to Aeroplan Flight Reward bookings. Contact Aeroplan directly if changes are required to the booking.

 

Air Canada Vacations is offering its CareFlex travel protection plan for free, on new bookings made between 5 - 31 March 2020. Air Canada Vacations is also waiving change fees for all vacation packages purchased before 4 March 2020, with original travel dates up to 30 April 2020. Travellers can make one free change or cancel their booking to apply the value to a new trip with alternate travel dates. Travel must be completed by 31 Dec 2020. For detailed T&Cs, please see aircanada.com.


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