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COVID-19 Trade Update Page

Update from Etihad Airways

13th March 2020 - 3:15pm

Where a flight has been cancelled and/or travel restrictions are imposed on origin/destination due COVID-19 (except UAE).

 

For departures up to 30 June 2020 impacted by COVID-19, including:  cancelled flight; and guests not permitted or advised against travelling by their local authorities (Entry regulations are based on information found in TIMATIC. Departure from origin based on information available by local official government authorities’ circulars / official document and websites only.) 

 

Rebooking / re-issue 

One free date change is permitted to a future date that is on/before 15 July 2020.  Rebooking must be done on the original RBD or the lowest available RBD in the same cabin.  Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.  Re-routing and endorsement onto other airlines is not permitted.  Rerouting to an alternate EY gateway is permitted FOC within the below zones based on the original origin/destination. Any re-routing beyond the above points will charge the difference in fare.

 

Please note: rebooking/rerouting change permitted provided there is no regulatory entry restriction by local authorities and rebooking subject to documentation check /compliance. 

 

Cancellation / refund 

Permitted without any penalty charges for the unused portion of the ticket.  For partially used tickets refund based on pro-rata mileage flown.  The above policy is applicable for Group bookings also. Guests may contact their travel agent through whom the original ticket was purchased or any Etihad office to process the refund.  PNR must be updated with: "Invol change due COVID-19-ROW”. 

 

Policy for travel commencing in the UAE. One free date change is permitted for tickets issued on or before 5 March 2020 for travel until 15 April 2020. This applies to tickets issued in the UAE where the origin or destination is AUH. 

 

Rebooking / re issue

One free date change is permitted. Rebooking needs to be done on the original RBD or the lowest available RBD in the same cabin. Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees. Any fare difference resulting from the reissue will be applicable. Re-routing and endorsement onto other airlines are not permitted. Any re-routing beyond the above points will charge the difference in fare. 

 

Cancellation / refund

For teachers in the UAE: Refund is permitted without any cancellation charge. For partially used tickets refund is based on pro rata mileage flown. Valid proof is required in the form of a letter from the educational institute confirming the teacher is employed. For all other guests: Refund is permitted as per fare rules. PNR must be updated with: "Invol change due COVID-19-UAE”. For more information and regular updates, visit agents.etihad.com.

 

ONE FREE DATE CHANGE ON ALL FLIGHTS

Etihad understands that for customers, committing to their next trip is tricky at the moment. And that more than ever before, they want to travel with flexibility and peace of mind.  To give all of Etihad’s customers the freedom to change their travel plans throughout 2020, they’ve removed date change fees on all flights booked between 8 March and 7 April 2020.  For more information, please visit agents.etihad.com or speak to your Etihad representative.


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