Follow us
COVID-19 Trade Update Page

Etihad Airways eases Travel Plans by introducing Etihad Credit

20th March 2020 - 3:10pm

Karen Maloney and Shannon O’Dowd (Etihad)

Karen Maloney and Shannon O’Dowd (Etihad)


Etihad Airways is introducing Etihad Credit to give guests the freedom to delay their travel plans by permitting a free cancellation and the original value of their booking can be used as credit towards their next trip.


As the current climate continues to evolve, these new measures will provide maximum flexibility and ensures guests that need to travel, do so safely and conveniently.


Robin Kamark (Chief Commercial Officer Etihad Aviation Group) said: “In these unprecedented times, it is our responsibility to help [our guests] as much as possible. Now, more than ever, there is a global effort to care for one another and halt the spread of COVID-19 and under these challenging circumstances. Etihad Credit is our way of helping to relieve some of the unnecessary burden many of our customers are facing”.


Etihad Credit is available for booking to travel before 30 Jun-20. Guests have until 30 Sept-20 to rebook their trip, for travel until 31 Dec-20 – any ticket, any fare type, any Etihad destination. Any fare difference from the original ticket price will be charged. Additionally, Etihad Guest Members will be gifted monthly bonus Tier Miles from 31 March for 3 months to help them maintain their Tier Status. Eligible Members will receive further information directly.


Guests wishing to take advantage of Etihad Credit should visit  and complete the form online.

For guests with essential travel requirements, Etihad is working closely with the World Health Organisation, the Ministry of Health & Prevention of UAE, and IATA, as well as other organisations, to ensure a healthy flying experience.

“The safety of our loyal customers, and of our employees continues to be our utmost priority, and we are taking the necessary steps to ensure their wellbeing,” adds Mr. Kamark.

Click thumbnail to see a larger image

Karen Maloney and Shannon O’Dowd (Etihad)
Etihad 787 Dreamliner

Follow us on Facebook

No poll available. Check back soon.

Get the TravelBiz Diary

The essential guide to the Irish Travel
Industry year.

Get the TravelBiz Diary.