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COVID-19 Trade Update Page

Croatia Airlines Announces Goodwill Policy for Disruptions Due to Coronavirus

13th March 2020 - 2:15pm

Croatia Airlines' goodwill policy for disruptions due to coronavirus applies to passengers on their domestic/international network whose reservations have been affected by Coronavirus for tickets issued on/before 31 March 2020.


Rebooking: Refers to OU international flights for travel on/before 31 May 2020. One rebooking is permitted free of charge. New travel dates should be completed by no later than 31 Dec 2020. Change of booking is within the same compartment, subject to availability. If the same class is not available, the difference for the upgrade will apply.


A note should be inserted in the PNR: “INVL RBG DUE CORONA VIRUS (insert date)”. Rerouting is not permitted.


Passengers holding other carriers’ ticket document must contact the ticket issuing carrier for refund policy information.

For further details:

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