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BA 20 New Year Resolutions for 2020

9th January 2020 - 10:30am

Tara Magee (British Airways) with Nicky from BA cabin crew

Tara Magee (British Airways) with Nicky from BA cabin crew

After celebrating its momentous centenary year in 2019, British Airways is now looking to 2020, with 20 New Year resolutions that are every bit as exciting as the achievements of 2019.

1 - New destinations – 9 new routes for 2020 including the Kosovan and Montenegrin capitals Pristina and Podgorica, Perugia in Italy, Antalya, Dalaman and Bodrum in Turkey, San Sebastián in Spain, Rhodes in Greece and Portland, Oregon, and even more new destinations to come.

2 - New aircraft – delivery of 20+ new aircraft in 2020, including 787-10s and A350s which are up to 40% more fuel-efficient than the aircraft they replace.

3 - Club Suite - more aircraft will be flying with the new business class seat, Club Suite, which offers privacy via a suite door, 40% more storage space and a 1-2-1 layout with direct aisle access for all passengers.

4 - Caring for the environment – from January BA will be offsetting all its domestic flights, customers travelling further afield can offset their individual emissions. The airline will be making more announcements about sustainability.

5 - First – expect to see more aircraft fitted with the airline’s newest First seat, currently available on its 787-9 aircraft.

6 - World Traveller comfort – in addition to enhancements made in 2019, customers travelling in the airline’s economy cabin will experience refreshed bedding.

7 - Designed by Savile Row tailoring expert Ozwald Boateng OBE, bringing new uniforms for a new decade.

8 - Food for thought - new menus across the network thanks to new partnerships with gourmet caterers Do&Co at Heathrow and Newrest at Gatwick.

9 - Lounge luxury – the airline’s lounges at Heathrow, Edinburgh and Berlin will be refreshed and the Elemis Spa at JFK will also be re-designed and re-launched.

10 - Connectivity - the majority of eligible aircraft will be WiFi ready by the end of 2020.

11 - BA.com - a newly re-designed Manage My Booking experience to navigate to information and services in a more intuitive way.

12 - Appy days – customers using the BA app will benefit from a slicker design and additional functionality improving the experience as they make and manage their bookings.

13 - Robots – BA is trialling new autonomous wayfaring robots at Heathrow to help customers navigate through the airport.

14 - 3D printing – the airline’s tech experts will continue their trial of printing non-essential aircraft parts like tray tables, to ensure flights are able to depart on time and without seats going out of service.

15 - Concorde – British Airways Premier Card and Gold Guest List Executive Club members will be looked after by new Concorde teams when they travel through Los Angeles, New York JFK, London Heathrow, Delhi, Los Angeles and Mumbai.

16 - Customer service training – thousands of British Airways’ airport hosts worldwide will receive additional training to provide a service that goes above and beyond expectations.

17 - Executive Club – the airline has committed to making continuous improvements to the Executive Club with new partners and exciting deals throughout the year

18 - Flying Start - BA celebrates the 10-year anniversary of its Flying Start charity which has raised £24m+ for good causes.

19 - Internships – from summer, BA will become the first UK airline to offer paid summer internships.

20 - Documentary – customers can watch the 2019 documentary about BA, British Airways Access All Areas, 24/7 onboard long-haul flights.


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