Worldchoice Conference headline speaker announced

#TRAVELTRADETOGETHER

‘Making a Difference’ Carol Anne O’Neill (Commercial Manager Worldchoice).

With less than 3 weeks to go I am delighted to announce that the Headline Sponsor of the Worldchoice Conference 2022 is the iNUA Collection.  Christian Schmelter (Group Director Corporate & MICE Sales) said, “The iNUA Collection is delighted to partner with Worldchoice for their annual conference.  As Ireland’s largest regional hotel group, The iNUA Collection includes beautiful 4 and 5 Star Hotels, from the luxurious Muckross Park Hotel & Spa in Killarney Co. Kerry to the intimate Hibernian Hotel, a boutique property located in the heart of Kilkenny city. Our Radisson Blu Hotels are located in Cork, Limerick, Athlone, and Sligo along with the Tullamore Court Hotel, Hillgrove Hotel Monaghan, Dublin One Hotel and The Fairways Hotel Dundalk, where we will host this year’s Worldchoice Conference”.

Carol Anne O’Neill said, “The theme of this year’s event is ‘Making a Difference’” and our keynote speaker is Alf Dunbar, one of the top performance coaches within the customer service and leadership industry.  Originally from Aberdeen in Scotland, Alf is the creator and founder of the highly successful customer service coaching program ‘You Are The Difference’, which is currently being used by a wide range of retail and business organisations around the world. In the mid 1990s, Alf was the franchisee of a retail business struggling to survive. Faced with ever mounting debt and the real prospect of the losing the business he set out to develop a new way forward in terms of customer service and management to turn the business around. The result was the creation of his unique customer service and leadership coaching programme ‘You Are The Difference’. Today he speaks at more than 100 coaching sessions, seminars, and conference events a year for a large variety of companies in the UK, Ireland, Europe, Canada, and America. Since its inception in 2000 ‘You Are the Difference’ has received praise from all levels within the customer service industry for its simple and effective message and the results it can achieve”.

“Alf is a practitioner not a theorist. His coaching methods are based on the real world with real people. His unique and enthusiastic communication skills inspire people, which in turn enhance their individual performance. Alf seeks to raise people’s level of self-belief and confidence. With over 10 years practical retail experience and 22 years as a top performance coach he has personally coached thousands of people from a wide variety of retailing and service backgrounds helping them to achieve exceptional results. I look forward to welcoming our members and trade partners to this year’s conference in Dundalk”.