Travelbiz E-Zine
17
April
2024

New Dublin Airport Passenger Panel Meets to Make Dublin Airport Better

A new Passenger Panel to ensure passenger opinions of their experience of Dublin Airport are heard and actions taken by daa, the operator of the airport, met for the first time yesterday (Tuesday, April 16). This new panel will complement existing market research surveys and feedback channels including the new rate my airport feature in the Dublin Airport App.

 

Gary McLean, Managing Director of Dublin Airport, said he was in listening mode yesterday, as the panel met for the first time as part of a twice annual event to hear first-hand the experience of passengers that use the nation’s primary international gateway. 

 

The Passenger Panel is comprised of a cross-section of passengers who use Dublin Airport for a variety of reasons including leisure trips, business travel and visiting family and friends.  Collectively, the panel members bring a wealth of travel experience and diverse needs – from solo travellers who navigate the airport alone, to those travelling with young children, to those with additional needs.  Dublin Airport was keen to hear panellists’ current views of their recent experiences and ways to further improve the facilities at our national airport.   

 

Gary McLean, Managing Director of Dublin Airport said:

“It was a very constructive first meeting and I was very much in listening mode to hear first-hand from our most important stakeholder, our passengers, who are at the heart of everything we do at Dublin Airport. It was good for me as the Managing Director to meet with the group and to listen to their ideas on how we can make Dublin Airport even better. I am also very conscious of recent feedback which clearly showed where we need to be more empathetic in implementing security protocols in a heavily regulated environment whilst showing respect and dignity for all our passengers.” 

 

“While the Passenger Panel itself is a new initiative it complements the variety of other feedback channels we already have in place and it will add to our understanding of what our passengers think of their experience. I want us to be the airport that listens most to its passengers to ensure that the customer service at Dublin Airport is among the highest of any capital city airport in Europe,” he added.

 

The Passenger Panel covers all aspects of the airport journey, including accessibility, the use of technology and sustainability, as daa works towards a more positive and inclusive experience for everyone who travels through Dublin Airport.   

Subscribe to our E-Zine

    More

    from latest edition

    It’s the perfect Platinum service retrofit for Declan on Emirates B777
    08th July 2025

    It’s the perfect Platinum service retrofit for Declan on Emirates B777

    Anita Thomas (Emirates Country Manager-Ireland) was the proud host of a very special function held in the Platinum Services Lounge at Dublin Airport to showcase the nose to tail refurbishment of...

    Read more
    KLM to launch third-daily service from Cork Airport to Amsterdam
    08th July 2025

    KLM to launch third-daily service from Cork Airport to Amsterdam

    “Third time’s a charm” as KLM Royal Dutch Airlines announced that it will expand its operations at Cork Airport by adding a third-daily service to Amsterdam Schiphol this winter (excluding lower...

    Read more
    Flexible Autos hot deals for the trade
    07th July 2025

    Flexible Autos hot deals for the trade

    Flexible Autos have just luanched some really good offers for trade partners to promote from Diane and Mel.

    Read more
    Happy 4th July US Ambassador’s Residence in Dublin’s Phoenix Park!
    07th July 2025

    Happy 4th July US Ambassador’s Residence in Dublin’s Phoenix Park!

    Travelbiz attended celebrations at the US Ambassador’s Residence in Dublin’s Phoenix Park to mark America’s Independence Day.

    Read more
    Visit USA Summer Affair at The Hurlingham Club, London
    07th July 2025

    Visit USA Summer Affair at The Hurlingham Club, London

    Don Shearer (Travelbiz) was delighted to be a guest of Julie Greenhill, Keith, and James from GEC Travel Representation at the annual Visit USA Summer Affair at the stunning Hurlingham Club in L...

    Read more
    Discover Los Angeles hospitality shines on Centre Court with Trade Partners.
    07th July 2025

    Discover Los Angeles hospitality shines on Centre Court with Trade Partners.

    Don Shearer was a guest of Francine Sheridan, Regional Vice President, Europe & ME for Los Angeles Tourism and Hayley French, Director, Travel Trade, Europe & Middle East at Los Angeles Tourism ...

    Read more