Meet RIVA: Your 24/7 Riviera Travel AI Assistant Is Now Live in Ireland

The AI tool that helps Irish agents sell smarter, answer faster and feel more confident with every Riviera Travel conversation.

We promised Irish agents that RIVA was coming and it’s here.

RIVA has been live for UK agents since November and the response has been everything we hoped for. Now we’re delighted to bring the same tool to the Irish trade and we think it’s going to make a real difference to how you sell Riviera Travel every day.

Carrie Day Country Manager for Ireland quoted: “RIVA AI is a real game-changer for our agent partners in Ireland. It gives them instant access to the information they need, exactly when they need it — whether that’s during a live customer conversation or outside of traditional working hours. By removing the need to search for answers and providing confident, accurate support in real time, RIVA AI allows agents to focus on what they do best: selling and delivering exceptional service. It’s another important step in making Riviera the easiest operator to do business with in Ireland.”

So, what exactly is RIVA?

RIVA is Riviera Travel’s 24/7 AI assistant, built specifically for travel agents and available exclusively inside Riviera Explorer. It’s not a chatbot and it’s not a booking engine, it’s a practical, always-on selling companion that gives you fast, accurate, trade-friendly support whenever you need it.

RIVA was developed with direct input from our Agent Committee and wider trade partners, so it’s been shaped by real agent feedback from the start. The questions it answers, the content it creates and the support it offers have all been built around what agents actually need on busy selling days.

What can RIVA help with?

RIVA is built to support four key areas of your working day:

—  Creating ready-to-send content for social media and customer conversations

—  Overcoming customer objections and turning hesitation into a booking

—  Answering product questions quickly and accurately

—  Finding the right Riviera Travel holiday for your customer

Ask RIVA a product question and you’ll get a clear answer in seconds. Struggling with a hesitant customer? RIVA can help you find the right words. Need a quick social post or a customer-facing email? RIVA can draft it for you. Not sure which river cruise suits a particular customer? RIVA will help you narrow it down.

More than a tool, a new way of supporting agents

RIVA brings together Riviera Travel’s product knowledge, marketing content and selling support into one intuitive, chat-based experience. It’s designed to reduce the time you spend searching for answers, so you can spend more time talking to customers and making bookings.

It’s available around the clock — which means it’s there when the office is closed, when you’re preparing for a client call at 7am, or when a question comes in on a Saturday morning and you need a fast answer.

A note on what RIVA is and isn’t

RIVA is a trade knowledge and selling support tool. It draws on approved Riviera Travel content to give you accurate, useful answers. Think of it as your best first stop when you need a quick answer, a selling steer or some content inspiration. If your query relates to an existing booking, a payment or an urgent operational matter, the Riviera Travel team remains on hand through the usual support routes.

How do I access RIVA?

Two ways. You’ll find the new RIVA section on your Riviera Explorer homepage, look for the “Need Help Selling Riviera? Ask RIVA.” block. There’s also a RIVA button fixed to the bottom-right corner of your screen across every page of the platform. It’s there whenever you need it, wherever you are on Riviera Explorer.

Simply hit “Start With RIVA” and ask your first question. We think you’ll find your answer faster than you expected.