Travel Department – Administration Executive Full-time role
Irish owned and operated, Travel Department is a leading provider of guided group holidays, delivering memorable holidays to 1000s of people in Ireland and the UK. We’ve been operating for nearly 30 years, bringing customers to wonderful destinations all over the world. Our team create fully guided group holidays that include everything from flights, accommodation, excursions to iconic sights and experienced local guides. Our customers come back time and time again thanks to our range of incredible destinations and to the best-in-class service that we provide.
With headquarters close Dublin’s vibrant Dockland area and the city centre, our greatest strengths are our people, our scale, our market leading position in Ireland and our unrivalled experience. Our team are experts, and all have one crucial thing in common – we are all passionate about travel.
We have a great opportunity for a full time Administration Executive. The successful candidate will report to our Commercial Director.
The role will provide back-up for both our Customer Service and agency Sales Departments throughout the year, reporting to the Commercial Director. With around 27,000 customers travelling every year, we receive a lot of queries and feedback which is dealt with by our customer services team. To keep track of all of this feedback, we log relevant e-mails into our database, for future analysis. We need an organised, capable team member to assist with this and to action basic queries and feedback. We also cater to travel agents and want to provide the best support to our partners. This would include replying to basic queries, agency set-up, marketing collateral and other daily support our Agency Sales team requires. In addition to the above there are ad-hoc administrative duties which require diligent attention. We expect the successful candidate to be focused, attentive, organised and pro-active. A minimum of 1-year administrative experience required.
The Role:
- Monitoring and logging of customer feedback
- Replying to basic customer queries
- Supporting the customer service team as deemed fit
- Managing B2B communications including e-mails and social media
- Updating and managing our B2B social media platforms
- Creation of marketing collateral for trade partners
- Invoice reconciliation and actioning basic account queries
- Any other tasks deemed necessary by the organisation
Personal Attributes:
- Excellent written and verbal English communication skills
- Very strong attention to detail
- An enthusiastic team player who is a fast learner
- Ability to adapt to new tasks and be flexible in their working approach
- The ability to multitask in a busy environment
Essential skills and experience:
- Minimum of 1-year administrative experience required.
- An excellent knowledge of Word / Excel
Salary / benefits / etc for the right candidate:
- Full-time role.
- Working days / hours: 9am to 5.30pm Monday to Friday
- Salary range is between €28k – €30k per annum.
- 66 days annual leave for every month worked
- Position based in Dublin, served by many transport links with flexibility for a blend of home and office working
- Dynamic and exciting industry and work environment
- Hybrid working with 2 days a week in our Dublin office based in Dublin 2, served by many transport links.
If you would like to apply for this role, please email a short cover letter along with your CV to alison@traveldepartment.ie
Only applicants who are selected for interview will be contacted.
