Click&Go – Sales Manager
Job Description: Sales Manager
Reports to: Contact Centre Manager
Location: Company HQ. Full-time role. Ad-hoc Hybrid/WFH days on request
COMPANY BACKGROUND
Click&Go Holidays is a multi-award-winning online travel company based in Dublin city Centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide.
Our contact Centre is available 362 days a year for sales and customer service.
For Click&Go Holidays, our point of differentiation in the market is our focus on delivering excellent customer service. From the initial enquiry and booking to post holiday, we want our customers to have a great holiday and for every engagement with Click&Go Holidays to leave them feeling valued and appreciated for trusting us with their holiday experience.
This approach is already supported by our Trustpilot score of 4.9, the highest in Ireland and also our first-place ranking in numerous categories on Trustpilot.
We are also the official holiday providers for Aer Lingus under the brand Holidays with Aer Lingus and Shannon Airport under the brand FlyShannon.
OUR AMBITION
We have a strong ethos of best practice and best service and aim to continue our growth through investment in our service delivery and innovation, technological infrastructure and by continuing to provide exceptional user experience as benchmarked by Trustpilot, all coupled with a competitive product offering.
Whether booking online or through our contact centre, we want the experience to feel very different from a DIY or competitor experience. We want our customers to know we are accessible and available to them to assist with whatever question or request they may have. We want that customer service piece to be the reason that our customers stay with us and repeat book with us.
The Role
- Lead, coach, and develop a team of travel sales consultants to achieve individual and team KPIs.
- Implement and drive a structured sales process to maximise performance and conversions.
- Monitor key sales metrics and provide insights to optimise performance across all sales channels.
- Conduct regular call reviews, provide constructive feedback, and ensure high-quality customer interactions.
- Work closely with the Contact Centre Manager and other teams to enhance efficiency, technology, and customer experience.
- Manage daily operations, including rostering, reporting, and resource planning to meet business needs.
- Drive a positive, motivated team culture where excellence is recognised and rewarded.
The Person
- A people-focused leader with a passion for coaching and developing a high-performing sales team.
- A strong communicator who can motivate, engage, and inspire teams both in-office and remotely.
- Results-driven, with a focus on achieving and exceeding sales targets through structured processes and performance management.
- Organised and analytical, with the ability to interpret data, identify trends, and drive informed decision-making.
- Customer-centric, ensuring every interaction delivers a 5-star experience aligned with our brand values.
What We Offer
- Friendly working environment
- Competitive Salary
- Option of Hybrid working
- Additional Leave
- Based on length of service after 2 years
- Anniversary leave, based on 5, 10 and 15 years in service
- Birthday Leave
- Workplace Incentives
- Discounted Holidays
- Monthly Lunch Social
How to apply:
If you are interested in applying for this position, please send an up-to-date CV and cover email to pamelah@clickandgo.com. In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go Holidays.
