Barter’s Travelnet Branch Manager

Job Title: Travel Agency Branch Manager

Location: Douglas Village Shopping Centre, Douglas, Cork

Job Type: Full time

Job Overview:

The Travel Agency Manager will oversee the day-to-day operations of the travel agency, ensuring efficient and profitable service delivery to customers. This individual will be responsible for managing a team, developing and maintaining customer relationships, planning travel packages, and driving sales.

Key Responsibilities: Team Management:

• Lead, supervise, and motivate a team of travel agents and staff.
• Provide ongoing training and support to ensure high levels of productivity and service excellence.

Customer Relations:

• Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and repeat business.

Sales and Marketing:

• Drive sales growth through the development of new business and partnerships.
• Working with Senior Management to implement marketing strategies to promote travel packages and services.
• Identify market trends and adjust product offerings accordingly.

Operational Management:

• Oversee daily agency operations, including bookings, travel arrangements, and vendor management.
• Ensure compliance with industry regulations, company policies, and customer service standards.

Required Qualifications: Education:

• Certification in Travel and Tourism, Business Administration or a related field.

Experience:

• At least 3-5 years of experience in the travel industry, with a minimum of 2 years in a supervisory/senior role.
• Proven track record in sales, customer service, and team management.

Skills:

• Excellent leadership and team management skills.
• Strong communication, negotiation, and interpersonal skills.
• Proficient in using travel booking systems.
• Strong organizational and time management skills.
• Ability to handle high-pressure situations and resolve issues promptly.
• Customer-focused with a passion for travel.
• Attention to detail and a proactive approach to work.

Salary and Benefits:

• Competitive salary based on experience.
• Attractive bonus scheme.
• Employee discounts on travel packages.
• Professional development opportunities.

To apply send a CV with cover letter by email to tom@travelnet.ie