Cassidy Travel Wins Prestigious ‘Best Customer Experience – Online Retailer’ Accolade at Customer Experience Awards 2024!

Cassidy Travel, Ireland’s leading and multi-award-winning travel agent, is delighted to announce yet another victory at The Customer Experience Awards 2024, taking home the award for Best Customer Experience – Online Retailer. The awards ceremony took place on Thursday, November 14th, in the Royal Marine Hotel, Dun Laoghaire, at a glittering black-tie event that celebrated excellence in customer service across various sectors. Hosted by RTE presenter Sinead Kennedy, the evening brought together businesses from across the country, united by their commitment to delivering exceptional customer experiences.

“We are thrilled to receive this award which reinforces Cassidy Travel’s position as a leader in the online retail travel sector and highlights our staff’s unwavering commitment to excellence in customer service. From providing intuitive online booking experiences to offering personalised travel advice, they are passionate about ensuring that every customer’s journey is smooth, stress-free and tailored to their personal needs. I want to thank the Customer Experience Awards for this incredible honour, and of course, our wonderful customers for their continued support.” said Sharon Harney, General Manager of Cassidy Travel.

Over the years, Cassidy Travel has invested significantly in innovation, technology and training to stay at the forefront of the industry. By combining modern solutions with a personal touch, the company ensures that its customers receive a service that is both efficient and human, reflecting its core value, putting the customer first. As Cassidy Travel celebrates this achievement, it remains dedicated to raising the bar even higher, continuing to innovate and prioritise customer satisfaction in all aspect of its operations.