Aviation Regulator Confirms Continued Service Quality Performance Improvement at Dublin Airport

The Irish Aviation Authority (IAA) confirmed today that, based on its 2025 performance, Dublin Airport incurred a €3.6 million passenger Quality of Service (QoS) bonus and a penalty of €2.2 million, resulting in a net price cap bonus of €1.46 million.

The Quality of Service framework, designed to incentivise the provision of high-quality passenger services at Dublin Airport, looks at the experiences of all passengers, including passengers who require additional assistance in travelling through the airport. The IAA monitors Dublin Airport’s performance against pre-defined targets, and the price cap can increase if certain QoS thresholds are exceeded, or decrease if QoS targets are not reached.

In Summary:

• Dublin Airport achieved bonuses for exceeding targets on ease of movement, finding your way around, availability of baggage trolleys, and satisfaction with the free wi-fi, in addition to bonuses across two satisfaction metrics with respect to passengers with reduced mobility.

• Penalties were incurred for not meeting the targets on cleanliness of washrooms and information on ground transport, which remained somewhat below target, although ground transport information improved relative to 2024.

• All targets in relation to infrastructure availability were met.

• Security queue time performance also improved compared with performance in 2023 and 2024, with zero days where targets were not met, compared to 5 days in 2024 and 20 days in 2023.

The IAA publishes the 2023-2026 results to date of Dublin Airport for Security Queue Times, Availability of Airport Assets and Passenger Satisfaction, which can be accessed on the IAA website.

Overall, Dublin Airport achieved a QoS bonus of €0.10 per passenger in 2025 and incurred a penalty of €0.06 per passenger. The maximum level of Airport Charges levied in respect of Dublin Airport for 2025 was €9.40 per passenger. The full 2025 Final Price Cap Statement, which includes details of all adjustments to the price cap including those relating to inflation and capital investment triggers, can be found on the Regulatory Reporting section of the IAA website (www.iaa.ie).