Click&Go Holidays announces a new customer-focussed structure

The restructuring includes the appointment of industry veterans Fiona Foster and John Grehan

Click&Go Holidays has announced a new internal structure designed to build upon the travel agency’s focus on customer service. The restructuring includes two new roles, two new hires, and two internal promotions.

These two new additions bring Click&Go Holidays’ headcount in Ireland close to 70 team members. The new structural changes reflect an absolute focus on customer service and commitment to continue building on the company’s strengths, including their dynamic senior sales team. Click&Go Holidays is the highest-ranked holiday company in Ireland with TrustPilot. This ranking is supported by overwhelmingly positive reviews.

Pamela Hand has been promoted to the role of Contact Centre Manager, a new role within Click&Go Holidays, and Melissa Fagan has been promoted to the role of Holiday Support Team Manager.

Click&Go Holidays has also announced the appointment of two industry veterans to senior leadership roles: Fiona Foster as Chief Customer Officer, a new role within Click&Go Holidays, and John Grehan as Sales Manager.

John will be supported in his role by the recently created senior sales team comprising Will Walsh, Alan Preston and Michelle McMullen.

Paul Hackett, CEO of Click&Go Holidays, said: “We’re delighted to welcome Fiona Foster and John Grehan on board, and we additionally offer our congratulations to our two colleagues, Pamela and Melissa, on their new promotions.”

“Our absolute focus on customer service is a key reason why our customers book – and stay – with Click&Go Holidays. This new structure includes the creation of the Chief Customer Officer role and shows our level of investment in people, which we believe to be foundational in delivering the exceptional customer service that sets us apart in the market.”

“We are excited to continue building the right structure with the right talent, providing relaxing and memorable holidays and continuing to build upon our company’s already stellar reputation, as seen in almost 11,000 reviews on Trustpilot.”

About Fiona Foster: Fiona’s career of over 40 years has included senior positions within retail and tour operating for both owner-managed agents and multinational corporations, such as The Travel Corporation, Club Travel, Thomas Cook, Cassidy Travel, Budget Travel, and Budget Travelshops.

About John Grehan: John has worked in the industry for over 4 decades, with experience in roles within Cassidy Travel, lastminute.com, Thomas Cook – Flexibletrips, Just Sunshine and G Adventures.