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COVID-19 Trade Update Page
Volume 20. Issue 30. 9th June 2020. View Online
Welcome Back on Board

We are looking forward to having you flying with us again. As we continue to deal with the Covid-19 pandemic, we are following the expert guidance from bodies such as IATA, the WHO and Public Health England.

Our updated procedures to welcome customer back on board our flights.

Updated Summer Schedule to commence from London Heathrow & Gatwick to Longhaul & Shorthaul in July.

We will recommence flying to some of our popular destinations from Heathrow and Gatwick from July. Popular destination includes, Long Haul, Barbados, Capetown, Cancun, San Francisco and Short Haul, Nice, Barcelona, Malaga and Faro. Please check your GDS for full details of Destinations and timings.*

Click HERE for details


British Airways Update

British Airways has endeavoured to support their Trade Customers throughout this Pandemic.

Refunds: Our Standard Customer Guidelines allowed refunds on cancelled flights as soon as they began cancelling and this offered the agent the ability to refund through their own BSP and receive the funds back in their accounts straight away.

This has continued throughout this pandemic and will continue.

Policies: We introduced our Book with Confidence Policy to offer flexible conditions for new bookings.

We followed up with our Book with Confidence for existing bookings, Groups Policy & Corporate Name update.

Click HERE for BA Travel Trade Covid policies..

Click HERE for Covid-19 policy decison tree.

Groups Policy

Policy for UK&I Trade and Direct Group bookings ONLY (Updated 21.05.20)

In order to assist our UK&I Trade partners on all existing and new, ticketed and un-ticketed Group bookings held for travelling between 01July20 – 30Sep 20, the following policy has been introduced.

For un-ticketed bookings:

• We allow all bookings to be cancelled

• We will not generate an ADM for cancellation within the update window

• Space must be released by 30th June 2020 for the ADM waiver policy to apply

For ticketed bookings if the new date is known:

• 1 free change within 12-month validity of the ticket

• Allow 1 free name change per passenger

• Re-routing permitted

• Any additional fare & taxes must be collected

Please contact your British Airways Account Manager for further Details.

IBERIA Covid-19 Update

After several extraordinary hard months, for many families, and also for our economic sector, we are all preparing with enthusiasm and responsibility for the gradual recovery of flights and traveling, both leisure and corporate.

In Iberia we want to keep relying on your confidence in this new phase where some things are going to change, at least until the epidemic disappears or the vaccine is found. We believe that only together we will achieve that the travel sector recovers its strength.

We always say that aviation has gone through many crises, but the sector has come out stronger from all of them. We are convinced that we will come out of this crisis too, even if it costs us more time and effort.

In order to share with you our gradual recovery plan, I am enclosing information regarding the following issues:

1.Health and safety, to protect the wellbeing of our Customers and Staff. With this respect, we have implemented the recommendations of the Spanish and EU Safety Agencies before the flight, on-board, and after the flight so that we can all fly with peace of mind.

2. Flexibility, we are going to implement a new ‘Book with Confidence’ policy for new bookings from 28 May 2020 for published fares and for our corporate clients.

3. Our network of destinations we are reopening routes we stopped during the pandemic. In the following link you can find the detail of the routes we will operate between June and August.

Click HERE for Iberia pdf and videos IBERIA new safety measures HERE and Filtering with HEPA HERE.

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