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World Travel Centre - Operations Manager

About the job

Looking for an exciting new challenge in a fast-paced environment? Is customer service your passion? If so, then look no further. World Travel Centre Group are a very successful Travel Agent and Travel Management Company with 150 people and annual sales of €120m. We have 35 on our team based in Pearse St, Dublin. See

In 2016 Selective Travel Management was awarded the Investors In People accreditation, the first Irish TMC to receive this accolade. . Our staff are pro-active in client engagement and relationship building, together we work towards developing strong partnerships with our clients.

As a result of this growth, we are continuing to expand in the UK & Ireland and are now recruiting for the following position: Full Time Operations Manager


Job Description

You will play a vital role in ensuring we continue to exceed our service level agreements and fulfil our customer requirements by providing the highest level of customer service.


Main Areas of responsibility:

Team Management

Customer Service Excellence

Product Development & Innovation

Business Process Efficiency

Data Analysis and Reporting

Supplier Relations

Business Areas Covered:

Corporate Travel


Retail Travel

Sales Support


Skills & Experience

Customer service is paramount and to be successful in this role you will be expected to demonstrate this to the highest level. Excellent communication skills, dynamic and a competitive personality are essential to complete the key sales responsibilities. You will be proactive and energetic with a hunger to learn, focused on achieving targets and help grow the brand. Having excellent organisational and interpersonal skills is a critical element required for the success of this role.

Ideally, you should have a minimum of 3 years’ experience in a management role.


Reporting to:

Group Managing Director. Part of Senior Management Team.


Our fantastic benefits include:

Staff Travel Perks

Supplier Hosted Events

Free Travel Insurance Annually

Health and Wellbeing Benefits

Workplace Pension Schemes

PHI and DIS Insurance

Health and Wellbeing Benefits

Taxsaver Commuter tickets

Annual leave Additional Entitlement based on Service loyalty

Team Rewards

And much more!!!


Based in Dublin, Salary is dependent on experience.

Additional Info
Reference: TL1803/7
Location: Dublin 2
Salary: Salary is dependent on experience.
Closing Date: 23 Mar 2018

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21 03 2018 5:22