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Travel Department - Sales & Customer Service Agent (6 month contract)

Travel Department is Ireland’s leading escorted tour operator with an approach to business that is innovative, dynamic and professional. Working from a bright, modern office in Dublin 2, we have an unsurpassed reputation within our market for excellent customer service, quality holidays and value.


We’re looking for an experienced Sales & Customer Service Agent to join our team on a 6 month contract. The successful candidate will join our very active Sales team and report to our Sales Manager. If you are interested in providing a professional and focused phone service, working to specific sales targets and goals and the ability to earn uncapped commission, maintaining relationships with new and existing customers, handling customer queries and complaints as well as other various tasks then this is the job for you!


Start Date: As soon as possible


The Role:

Providing a professional and focused phone service

Working to specific sales targets and goals

Maintaining relationships with new and existing customers

Handling customer queries, feedback, compliments and complaints

Working in a busy retail environment including weekends


Personal Attributes:

Sales focused

Passionate about travel

Enjoys a challenge and is driven by targets

Very strong attention to detail

Excellent at solving problems and providing superior customer support

An enthusiastic team player who learns fast

A very capable “all-rounder”

Self starter

Ability to adapt to new tasks and be flexible in their working approach


Desired but not essential skills and experience:

Strong Geography knowledge

Travel industry experience

Sales and customer service experience

Proven track record of achieving sales targets

Strong written and verbal communication skills


Salary / benefits / working hours etc for the right candidate:

Salary depending on experience plus generous incentive scheme

Travel Department is open 7 days a week (shift hours)

20 days annual leave pro rata

6 month probationary period

Position based in Dublin 2, served by many transport links

Dynamic and exciting industry and work environment


If you would like to apply for this role please email a short cover letter along with your CV to

Only applicants who are selected for interview will be contacted.

Additional Info
Reference: TL1805/2
Location: Dublin 2
Salary: Salary depending on experience plus generous incentive scheme
Closing Date: 24 Aug 2018

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21 08 2018 4:43