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Travel Counsellors - Experienced Travel Consultant

About Us

We’re Travel Counsellors. Established in Ireland in 2005, we’ve grown to become one of the most respected travel brands in the Irish market, with almost 80 professional Travel Counsellor franchisees across the country. Ireland plays a significant part in our global success story to date.

We are one of the world’s leading independent travel companies with over 1,800 Counsellors in seven countries around the world. The Company sets itself apart by recruiting the best travel advisers, building personal relationships with customers and delivering the highest level of personal service and care that can be found in any industry. We’re a world class, bespoke business and one of the most fundamental factors of our business is that we’re consistent in offering an authentic and tailor-made service where our Travel Counsellors create “one off” itineraries that cannot be found off the shelf.

The business is growing quickly and has a huge opportunity for further growth predicated by delivering both world class levels of people engagement, development and support and world class leading levels of customer retention, loyalty and advocacy.

The Company’s culture is based on caring and we have a clear leadership mantra of inspiring people to a future without limits and people behaviours centred around Focus, Pace, Execution, Innovation and continuous improvement by encouraging feedback at all levels.

We’re in the business of making people’s lives better and we are highly motivated to support our Travel Counsellors to achieve their goals and grow their businesses. We empower our people to be the best they can be and we’re with them for all the ups and downs along the way. We engage, we listen and we share. We are one team, united in our goals and successes and we’re stronger together.


Overview of the role

You’ll be working at the NSC Campus in Mahon, Cork, alongside our growing Irish Head Office team and it’s a great opportunity for a team player who has great people skills and a desire to help others. This is a full-time role working Monday – Friday.

The role will evolve over time, but initially we are looking for someone to provide exceptional customer service and be one of the main points of contact for our Travel Counsellor franchisees who need support and guidance with day to day issues or situations.

Personal skills are as important as technical, you’ll be a strong lively personality able to work with others with a strong belief in being positive and have a winning attitude. This role requires particular skills in airfares, GDS systems, a sales history in either Corporate or Leisure or both, and at least 5 years’ experience working in a Travel Agency environment in Ireland.


Here’s what you can expect to be doing

Provide help and support to our growing number of Travel Counsellors with the systems we use daily, in particular our in-house reservation system

An emphasis on understanding Airfares, working with ITX, Consol, Group fares – both corporate and  Help the Travel Counsellor get bookings across the line, particularly our newest recruits

Dealing with queries and communicating effectively with the Travel Counsellors


What skills you’ll need to succeed

Proven Travel industry experience gained from previous sales role

5 years + experience in a sales role either Corporate or Leisure travel or both

GDS experience essential – we use Travelport Smartpoint – but switchover training can be arranged

Experienced in the Microsoft suite of products, Word, Excel and Outlook especially

Experience of working with Irish trade partners and airlines along with a clear understanding of their product

You’ll be well organised, a good listener, a clear communicator and be able to build strong relationships

High standard of accuracy and attention to detail

Experience training people, particularly with systems would be welcome but not essential


What you’ll get in return

25 days holiday

Free Parking

Travel perks where available

Private Health allowance

Company mobile phone

Full training provided of our internal systems, our culture and our model

Travel to our UK head office in Manchester for further training 3-4 times per years

Salary and package negotiable, depending on experience

If you are innovative, creative, self-confidence and you love to take responsibility; then we’d love to hear from you.

Please send up to date CV with cover email, in strict confidence to Cathy Burke, General Manager

Additional Info
Reference: TL1908/4
Location: Mahon Co Cork
Salary: Salary and package negotiable, depending on experience
Closing Date: 01 Sep 2019

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17 08 2019 17:37