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Tour America - Experienced Operations & Ticketing Consultant

Tour America Winner of Platinum & Gold Awards with Deloitte Best Managed Companies 2017 is looking to recruit an Experienced Operations & Ticketing Consultant in Dublin

You must be confident using Amadeus for ticketing and will be processing all back office functions related to a client’s holiday after booking is confirmed.

Your role will ensure that all packages for Cruise and Land vacations, administration and ticketing is carried out in a timely manner and accurately and provide all of our customers with a high quality service and to take corrective action as necessary.

 

In addition you will

  • Amend discrepancies on Amadeus with names, dates, costings where necessary
  • Responsible for the ‘Quality Check’, ensuring all bookings are correct and error free.
  • To process web bookings – includes ticketing, sending travel box documents and also when necessary creating Travelbox bookings
  • To deal with any close outs that are relevant to hotels that we deal with.
  • To handle client queries either by phone or email. This includes amendments, cancellations and complaints. To upsell where possible and generate extra income for Tour America.
  • Responsible for online schedule changes
  • To liaise with our Reps on site in Orlando to ensure all clients have an excellent hassle free vacation
  • To do administration tasks – inclusive of all correspondence with suppliers, on request queue, supplier reports, hotel inventory management
  • To work with the Sales Team and Sales Team Leaders to ensure all bookings are accurate and the bookings are stored correctly

 

Tour America & Cruise Holidays are a company that embraces people who have personality, attitude and a personal commitment to grow as an individual.  We are fully committed to developing our team, and are constantly looking at ways to motivate and involve them totally in Tour America's success.

We want the best people in our company, a company that is fun to work in, but where everyone has clear goals, and are totally aligned with the company goals, we are a company about continuous growth.

We want staff who give our customers the best experience and ensure that they are at the forefront at all times, as our customer is our number one focus.

 

If you have experience that we require we look forward to hearing from you

Please email

Additional Info
Reference: TB1706/4
Location: Dublin
Salary:
Closing Date: 30 Jun 2017

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23 06 2017 23:27