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Joe Walsh Tours - Reservations Executive, Long Haul & Cruises

We are currently looking for a Long Haul & Cruise Reservations Executive to join our Head Office team on Dublin’s Baggot Street.

The JWT Long Haul & Cruise Reservations Executives are directly involved in the general administration of bookings, liaising directly with customers from sales through invoicing, ticketing and operations.  If you are a dynamic individual with excellent customer focus and looking to get involved with a wide variety of activities within travel then please contact us and we will be delighted to discuss this role with you.



The Long Haul & Cruise Reservations Executives are directly involved in the general administration of bookings, liaising directly with group organisers and individual clients, partners and suppliers throughout the sales and operations process.

Additional responsibilities include:

Delivering a high level of product information and excellent customer service at all times

Reacting promptly to customer enquiries using own initiative for the speedy resolution of queries or issues that may arise

Liaising with suppliers at destinations and ensuring all services have been organised accordingly

Ensuring travel arrangements adhere to agreed itineraries and that services are reflected in our operating system accordingly

Participating on Sales & Marketing activities, desk based or with direct interaction with clients

To co-operate with any partners requiring assistance in a prompt and helpful manner and to be flexible in assisting colleagues in the best interest of the operation

Getting involved with training of staff assigned to the area

Maintaining existing relationships with group organisers and key clients

Developing new relationships with clients and suppliers of services related to the area of operation



Previous experience working with group tours and/or organising group travel

Strong knowledge of long haul destinations, European & worldwide cruises

Ability to use Galileo and issuing large volumes of airline tickets with precision

Availability to travel when required

Strong computer skills



Excellent time management and organisational skills

Positive friendly character and excellent customer focus

Ability to work in a busy environment and as part of a team



Full-time role

Competitive salary in line with candidate’s ability and experience



Candidates are welcome to apply by sending a CV with contact details and a photo as well as a cover letter to . Successful candidates will be notified by email or telephone and invited for an interview.

Additional Info
Reference: TL1903/3
Location: JWT Head Office, Baggot Street, Dublin 2
Salary: Competitive salary in line with candidate’s ability and experience
Closing Date: 08 Apr 2019

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23 03 2019 4:20