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Joe Walsh Tours - Long Haul & Cruise Reservations

Joe Walsh Tours is Ireland’s longest established tour operator.  Established in 1961 and with an unsurpassed reputation within our market and industry for top quality tours, excellent customer service and highly experienced staff at all levels, we specialise in everything relating to group travel, from escorted tours and music holidays to pilgrimages, cruises, sports and school tours.  The Joe Walsh Tours group currently incorporates tour operators Pilgrimages Abroad and Concorde Travel and have offices in France, Portugal, Bosnia, Holy Land & Canada.

 

We are looking for a Long Haul & Cruise Reservations Executive to join our Head Office team on Dublin’s Baggot Street.

 

RESPONSIBILITIES

The Long Haul & Cruise Reservations Executives are directly involved in the general administration of bookings, liaising directly with group organisers and individual clients, partners and suppliers throughout the sales and operations process. Additional responsibilities include:

Delivering a high level of product information and excellent customer service at all times

Reacting promptly to customer enquiries using own initiative for the speedy resolution of queries or issues that may arise

Liaising with suppliers at destinations and ensuring all services have been organised accordingly

Ensuring travel arrangements adhere to agreed itineraries and that services are reflected in our operating system accordingly

Participating on Sales & Marketing activities, desk based or with direct interaction with clients

To co-operate with any partners requiring assistance in a prompt and helpful manner and to be flexible in assisting colleagues in the best interest of the operation

Getting involved with training of staff assigned to the area

Maintaining existing relationships with group organisers and key clients

Developing new relationships with clients and suppliers of services related to the area of operation

 

SKILLS & EXPERIENCE

Previous experience working with group tours and/or organising group travel

Strong knowledge of long haul destinations, European & worldwide cruises

Ability to use Galileo and issuing large volumes of airline tickets with precision

Availability to travel when required

Strong computer skills

 
OTHER REQUIREMENTS

Excellent time management and organisational skills

Positive friendly character and excellent customer focus

Ability to work in a busy environment and as part of a team

 

POSITION TERMS & CONDITIONS

Full time role

 

Email your CV to

Additional Info
Reference: TL1902/6
Location: Dublin 2
Salary: Competitive salary in line with candidate’s ability and experience
Closing Date: 28 Feb 2019

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17 02 2019 21:40